My USB Drive is not recognized by Windows Vista, what should I do?
The Windows Vista operating system comes with preinstalled drivers for USB Flash devices, but unfortunately, there are some Windows Vista versions that have USB Ports related problems. This means that sometimes Vista is not able to recognize a standard keyboard or mouse. If there is an incompatibility between the USB Drive and the Vista operating system, then it might be a Vista problem and not a Mem-Drive one. Normally, you can fix this issue by starting the HardwareManager and using the PC drivers from C:/Windows
In order to do that, please follow the steps described below:
1. First, please plug the stick to the USB port. You will get a message from your DeviceManager saying: "Unknown device".
2. Choose the "Install the drivers manually" option.
3. You will be asked to choose the driver's destination. Now simply set up the C:/Windows path and press OK.
Our IT specialists are also investigating this very strange issue. In order to be able to understand better and fix this problem, we would appreciate if you could make a screenshot of the USB Drive's DeviceManager window, and send it to us.
Thank you for your interest in our products and please let us know how we can further assist you.